Returns & Refunds Information
King of Shaves wants you to be happy with your new purchase. However if you need to return an item we are here to help.
We guarantee our products for twelve (12) months from the date of purchase. In the unlikely event of one of our products failing we will of course exchange the product for you or, if you wish, give you a full refund.
Within fourteen (14) days of receipt of your order, you may return any unused / unopened items for a full refund or exchange. Goods must be completely unused and in a saleable condition.
How to Return a Product
To return an item, first please contact us for a returns number and a pre-paid returns label (where applicable).
Then wrap your goods securely and please print-off and include your original confirmation email or shipping email with your return. Alternatively please indicate your order number on a separate piece of paper.
To help us improve our service we would appreciate it if you could indicate the reason for returning your purchase.
If you are not using a pre-paid returns label then you can return your product(s) to our warehouse:
King of Shaves Inc (Returns),
9100 85th Avenue N, Brooklyn Park,
MN 55445, USA
For your protection, we strongly recommend that you use an insured recorded delivery method as we cannot be liable for any returns not sent using our pre-paid returns label.
If you decide to return a product to us, or if you have a faulty product and wish to have a refund instead of an exchange, we will notify you via email of your refund and we aim to do this within fourteen (14) working days.
The refund will go to your original payment method, so for example if you paid for your goods by card then we will refund your money back to that card, or if you paid using PayPal, then we will refund you via PayPal.
Important: We can only refund shipping costs if the return is a result of our error or if you are returning a faulty product. We can only process returns and refunds for items purchased direct from usa.shave.com.