Terms & Conditions
By browsing and using this website you agree to all these.
However please rest assured, no matter what lawyers made us say, we aim to treat you exactly as we hope to be treated (fairly and with respect!) and we promise we will not sell or pass on your details to third parties. If you have any queries, please contact us
1. Agreement to Terms & Conditions
1.1 Acceptance of Terms & Conditions
1.1.1 The website usa.shave.com is owned and operated by King of Shaves Inc, a wholly owned subsidiary of The King of Shaves Company Ltd. References to “King of Shaves Inc”, “The King of Shaves Company Ltd”, “King of Shaves”, “KOS”, “we”, “us”, our”, “usa.shave.com”, “shave.com” or “the website” are references to King of Shaves Inc. The term “you” or “your” refers to the user or viewer of our website. You can contact us at:
Write: King of Shaves Inc, C/O Malark Logistics, P.O. Box 438, Maple Grove, MN 55369, USA
Telephone: 1-800-279-3103 (9am to 4pm GMT, Monday to Friday)
1.1.2 Our legal incorporated address is: King of Shaves Inc, Corporation Trust Center, 1209 Orange Street, Wilmington, Delaware 19801
1.1.3 Our normal business days are Monday to Friday, 9am to 4pm CST, excluding US public holidays.
1.1.4 Our Customer Care team is based in the UK and their normal business days are Monday to Friday, 9am to 4pm GMT, excluding UK public holidays.
1.2 Changes to Terms & Conditions
1.2.1 We reserve the right, from time to time, with or without notice to you, to change these Terms & Conditions at our sole discretion. The Terms & Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the website after changes are made means that you agree to be bound by such changes.
1.3 Your Subscriptions and Product Orders
1.3.1 You can find the specific details regarding any subscription(s) you have taken out with King of Shaves by logging into your Account area on usa.shave.com or by writing to King of Shaves Inc.
1.3.2 If you wish to cancel or suspend your subscription you can do so by logging into your Account area on usa.shave.com and selecting “Cancel” or “Suspend” in the “My Subscriptions” panel. Alternatively you can contact King of Shaves to cancel or suspend your subscription however you will have to give us thirty (30) days’ notice of your cancellation or suspension. Any subscriptions due in that time will be charged and processed as normal. You remain responsible for ensuring that any such change or cancellation is not only transmitted by you, but received by us. We reserve the right to deliver and charge in full for any order unless we have received notice of cancellation. Any payments you have made for orders which have been properly cancelled will be re-credited to you. For full details on cancellations, please see section 11.
1.3.3 New subscriptions are currently set to run indefinitely. You can cancel your subscription at any time (see 1.3.2 of these Terms & Conditions).
18.104.22.168 We reserve the right to cancel any subscriptions that a customer has placed on hold for more than 180 days.
1.3.4 If you have an account on usa.shave.com you will be able to login and view previous product orders as well as previous / current subscriptions. We cannot be held liable for any errors in the display of this information.
1.3.5 Please note that on your credit / debit card statement, your order will show up as being charged to “King of Shaves”, or “King of Shaves US” or “usa.shave.com”.
2. Website Use
2.1 You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website.
2.2 You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose.
2.3 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. If your password becomes compromised you can change it in the Account area on usa.shave.com or you must inform us immediately using the Contact Us form on the website.
3. User Material and Third Party Websites
3.3.1 In these Terms & Conditions, we use the term ‘User Material’ to refer to any material of any kind that you submit to us, including but not limited to text, reviews, testimonials, comments, files, images, photos, video, sounds and musical or literary works. It does not include the account information you provide when you register or when you subsequently change that information.
3.3.2 If you review or submit User Material you are agreeing to do so on these Terms & Conditions. If you do not want to review or submit User Material on these terms, then you should not do so.
3.3.3 We do not systematically review User Material submitted by users of this website. We are not responsible for the content of User Material. We do not necessarily endorse any opinion contained in such material. We make no warranties or representations, express or implied, about User Material, including as to its legality or accuracy. We disclaim all liability in connection with User Material to the extent permitted by law.
3.3.4 We reserve the right, in our sole discretion, to refuse to post or to remove or edit any of your User Material, or to restrict, suspend, or terminate your access to all or any part of this website, particularly where User Material breaches this section of the Terms & Conditions and we may do this with or without giving you any prior notice.
3.3.5 We do not claim any ownership rights in User Material. However, by submitting User Material you hereby grant to King of Shaves Inc a non-exclusive, royalty-free, sub licensable, transferable and worldwide licence to use, reproduce, modify, prepare derivative works of, display and perform that User Material in any media (including, but not limited to, our website and those websites which we operate by way of a ‘white label’ or ‘co-branded’ service for third parties).
3.3.6 We may link User Material or parts of User Material to other material, including material submitted by other users of the website or created by King of Shaves Inc and / or other third parties. We may use User Material for our internal business purposes, for example, to examine trends or categories and to use those in the website or to promote, market or advertise King of Shaves Inc. We will not sell your User Material to third parties but you acknowledge that we may indirectly commercially benefit from it, for example, by selling third party advertising which appears next to User Material.
3.3.7 Each time you submit User Material to us, you represent and warrant to us as follows: (a) you own your User Material or have the right to submit it, and in submitting it you will not be infringing any rights of any third party, including intellectual property rights (including copyright or trademark), privacy or publicity rights, rights of confidentiality or rights under contract; (b) your User Material is not illegal, obscene, defamatory, threatening, pornographic, harassing, hateful, racially or ethnically offensive; does not encourage conduct that would be considered a criminal offence, give rise to civil liability, violate any law; and is not otherwise inappropriate; (c) your User Material does not advertise any product or service or solicit any business; (d) your User Material does not identify any individual (including by way or name, address or a still picture or video) under the age of eighteen (18) and if User Material identifies any individual over the age of eighteen (18), you have that person’s consent to being identified in exactly that way in your User Material; and (e) in submitting your User Material you are not impersonating any other person.
22.214.171.124 When posting reviews you consent to receiving emails regarding your submitted content and you consent to the email address you enter being added to King of Shaves promotional email lists. Unsubscribe links are included with every promotional email we send out.
3.3.8 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) or imply a recommendation or endorse the views expressed within them. We have no responsibility for the content of the linked website(s). Once you have used these links to leave our site we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
4. Your Account
4.1 If you change your shipping or billing address for a subscription, you must update your address details in writing to King of Shaves Inc or by logging into the Account area on the website and updating your address details. Please ensure this is done five (5) business days before a subscription is due to be dispatched as you will be liable for any subscriptions posted to the wrong location.
4.2 We may refuse any application to join our subscriptions, set-up an account or receive our services for any reason whatsoever. Please note that by supplying your email address on joining us you grant us permission to contact you via email regarding your account and changes to your subscription or the services the website offers.
4.3 With the exception of order processing (currently carried out on our behalf by Shopify and / or PayPal and / or Amazon), we will not pass or sell your details to any company outside of our group.
We do not store your credit or debit card details permanently on our server or sites. They are discarded once your transaction is completed. Depending on your transaction with us, your card details may be securely stored on our payment gateway provider’s server (Shopify Payments, Amazon Pay or PayPal). You can check and amend what details we hold by visiting account admin page.
5. Availability of Website
5.1. Although we aim to offer you the best service possible, we make no promise that our website services will meet your requirements and we cannot guarantee that the service will be fault free. If a fault occurs in the service, please report it to us (see below for contact details) and we will correct the fault as soon as we reasonably can.
5.2. Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order by emailing email@example.com. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
6. Purchase of Products and Subscriptions
6.1 You may submit subscription orders and product orders online at any time. The facility and our communications to you in relation to any order will be in the English language. The facility allows you to review your order and make any corrections before submitting it to us and by submitting the order you confirm that you have made any such corrections.
6.2 Your submission of an order amounts to an offer to enter a contract to buy the products from us; you cannot then withdraw or cancel your order except as specifically stated in these Terms & Conditions.
6.3 No order is accepted from you until all goods have been dispatched from us.
6.5 Any subscription you purchase will continue indefinitely until you cancel it (see section 1.3.2).
6.6 You can only purchase subscriptions or products to be delivered in the country you reside and where your payment card is registered.
6.7 You are responsible for entering the correct billing address (where your payment card is registered to) and the correct shipping address (if different to the billing address). We will send you a confirmation email when your order or subscription has been processed. Please check the details immediately and if you need to change anything please contact us immediately. We ship orders in good faith to the address you specify and we cannot be held responsible for orders if the delivery details you have entered are not correct.
6.8 When you place an order for goods or services from usa.shave.com we will use the email address you provide to confirm details of your order, and for non-subscription / shave plan orders we will send you confirmation of dispatch as well. usa.shave.com may automatically send you some promotional follow-up emails, for example a survey to see if we can improve our service to you, and a request to review your purchase. All of these promotional emails have an unsubscribe link that you can use to stop receiving such emails. You will need to unsubscribe separately from our promotional emails and from our review request emails. Please note that it may take up to ten (10) days for us to process opt-out requests. We may still send you e-mails about your account, transactions or the products / services that you have requested or received from us (including dispatch information, confirmation of orders, payment failures and similar). When you place an order with us you agree to receive these essential emails.
7. Free or Discounted Offers
7.1 Free or discounted introductory offers are only available to new or invited users of the website, except where expressly stated, previous users or trialists of the website do not qualify for an additional special offer.
7.2 Free or discounted offers are available only once to any one person.
7.3 You must have internet access and valid payment details to redeem a free or discounted offer.
7.4 Upon registering for your free trial, your method of payment will be authorized for up to the cost of the products or subscriptions in order to verify your identity, and to protect us from theft and fraud. Some banks or payment card companies may reflect this authorization against your available balance or credit limit.
7.5 You will be charged the full price for products or subscriptions after your free or discounted offer. We will continue to bill you by your chosen payment method for the subscription service until you cancel your subscription (see 1.3.2).
8. Payments, Taxes and Availability
8.1 You will be charged up to five (5) business days before your products or subscriptions are shipped.
8.2 Our website is designed not to ship products or subscriptions unless payment has been received in full. Please note that should your account fall into arrears, King of Shaves Inc reserves the right to pass on your details to a collection agency for retrieval of the outstanding debt. There will be a US $100.00 handling charge for all such cases.
8.3 You agree not to hold us responsible for banking charges incurred due to payments on your account.
8.4 Goods are subject to changes in supply levels and supply prices. Occasionally goods may become unavailable or goods may be discontinued. King of Shaves Inc reserves the right to change the fees for any subscriptions or services at any time. We agree to notify you at least thirty (30) days in advance of any change in fees and allow you to cancel a subscription or service without penalty should we change our pricing after you have taken out a subscription.
8.4.1 If goods become unavailable or discontinued we will do our best to supply similar item(s). In this circumstance we will refund any difference in price or, if a customer prefers, cancel a subscription or service without penalty.
8.4.2 If goods become unavailable or discontinued and, in our opinion, we cannot source an acceptable replacement, we reserve the right to cancel subscriptions or services without notice. We will refund all fees for subscriptions or services that cannot be supplied or dispatched.
8.5 For subscriptions it is your responsibility to ensure we have correct and valid payment details for the entire term of your subscription. You can amend your payment details for subscriptions on your Account page.
8.6 Please contact us in the unlikely event you discover a discrepancy on your bill from usa.shave.com (see card statements above). If there is an error we will credit your card within ten (10) business days – but we aim to be quicker!
8.7 All goods and subscriptions ordered from usa.shave.com remain the property of King of Shaves Inc until payment is received in full.
8.8 All items offered for sale exclude any relevant US state, federal and sales taxes. Any taxes will be shown on the checkout once the shipping and delivery address have been entered. The purchaser is responsible for any other taxes (such as import tax) that may be levied if you order outside of the US – you will need to consult your local tax office.
9. Delivery, Returns and Refunds
9.1 Delivery Information for US Online Shop Orders. US orders totaling over US$30 (not including any taxes, discounts or shipping costs) are delivered for free via our standard United States Postal Service (USPS) service. You can upgrade to FedEx Next Business Day by 8pm delivery on the Checkout page for an additional charge. FedEx Next Business Day by 8pm delivery is available for completed US orders placed Monday to Thursday (excluding Public and National Holidays) before 11am CST. Orders placed on a Friday will be delivered the following Monday. FedEx Next Business Day by 8pm will require a signature on receipt so please ensure there is someone in at your Shipping Address to receive your order.
Occasionally, if a package for free or standard delivery is too heavy or valuable to be sent via USPS, it will be sent by courier at no extra cost to you.
Once payment has been processed we aim to ship all orders within two (2) business days of receipt – though we strive to be quicker. Business days for us are Monday to Friday (not including US Public and National Holidays). Delivery times for orders placed at usa.shave.com are estimated as follows:
US Standard Mainland (USPS): Please allow 2–4 business days.
US Standard Overseas and Armed Forces (USPS): Please allow around 5–10 business days.
US Next Business Day by 8pm (FedEx)*: 1 business day.
* FedEx Next Business Day by 8pm delivery is available for completed US orders placed Monday to Thursday (excluding Public and National Holidays) before 11am CST. Orders placed on a Friday will be delivered the following Monday. FedEx Next Business Day by 8pm will require a signature on receipt so please ensure there is someone in at your Shipping Address to receive your order. All FedEx deliveries are subject to their terms.
If the courier cannot deliver your order, the driver should leave a card to notify you of the delivery attempt (though this may not happen if the delivery address is an apartment block, if the address is protected by an intercom entry system or if there is no obvious mail box). The card will contain details of the courier’s website and telephone number so you can re-arrange delivery. If after 5 business days from the first original due delivery date, the order has still not been delivered or collected then the goods will be returned to King of Shaves and you will need to contact us to re-arrange delivery and this may be subject to an additional charge.
9.11 We reserve the right to alter the free shipping order limit at any time and without prior notice.
9.2 Delivery Information for non-US Online Shop Orders. Currently usa.shave.com does not ship overseas. Please note overseas orders may be liable to import tax or customs charges for which customers are solely liable for.
9.3 Delivery Times for Subscriptions. Once payment has been processed we aim to ship all subscriptions within five (5) business days of receipt. Please allow 2–5 business days.
9.5 We reserve the right to cancel your subscription or product orders if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable. If we have to cancel we will refund any monies due to you.
9.6 Returns. Within fourteen (14) days of receipt of your order, you may return any unused / unopened items for a full refund. Goods must be completely unused and in a saleable condition. Please note that we can only process returns and refunds for items purchased from usa.shave.com.
9.6.1 To return an item, first please contact us for a returns number and a pre-paid returns label (where applicable). Then wrap your goods securely and please print-off and include your original confirmation email or shipping email with your return. Alternatively please indicate your order number on a separate piece of paper. We would appreciate it if you could indicate the reason for returning an item.
9.6.4 If you are not using a pre-paid returns label (see 9.6.1) then for your protection, we strongly recommend that you use an insured recorded delivery method for shipment. Please note that we can only refund shipping costs if the return is a result of our error or if you are returning a faulty product.
9.6.5 If you are not using a pre-paid returns label (see 9.6.1 above), you can return your product(s) to:
King of Shaves Inc (Returns), 9100 85th Avenue N, Brooklyn Park, MN 55445
However we do request that you notify us before returning an item.
9.7 Refunds . We will notify you via email of your refund (see Returns) and we aim to do this within fourteen (14) business days. Please note that we can refund shipping costs only if the return is a result of our error or a faulty product.
9.8.1 Missing orders. Get in touch with us immediately if your order does not arrive when it should (see above). We’ll find out what happened to your order and get it to your doorstep as soon as possible. Sorry, but we cannot replace missing orders that are received by someone else on your behalf nor can we replace orders where you have entered an incorrect shipping address.
9.8.2 Missing items from your order. Please contact us immediately if your order is missing any products. We’ll find out what happened to your order within three (3) business days and we’ll get them to you as soon as possible or give you the option of a full refund of the missing items.
Copyright, Trademarks and Intellectual Property
10.1 Copyright. This website and all its content is copyright of King of Shaves Company Inc. Unless otherwise stated, we reserve all rights in that copyright. KING OF SHAVES® is a registered trademark of The King of Shaves Company Ltd. TM and ® denote trademarks. All rights reserved. All brands, product and company names may be trademarks or registered trademarks of their respective holders.
10.2 Trademarks. All trademarks, logos, images, products and company names displayed or referred to on this website are the property of their respective owners. Nothing on this website grants you any licence or right to use, alter or remove such material.
10.3 Intellectual Property. You agree that you will not infringe any rights including intellectual property rights of any person including, without limitation, copying, reproducing or otherwise modifying any material provided as part of your subscription.
10.4 All content and programming of the usa.shave.com website is the property of King of Shaves Inc. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the usa.shave.com website without written permission from King of Shaves Inc except for the following:
- You may print or download to a local hard disk extracts for your personal and non-commercial use only.
- You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
10.5 You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
11.1 If you wish to cancel or suspend your subscription you can do so by logging into your Account area on usa.shave.com and selecting “Cancel” or “Suspend” in the “My Subscriptions” panel. Alternatively you can contact King of Shaves to cancel or suspend your subscription however you will have to give us thirty (30) days’ notice of your cancellation or suspension. Any subscriptions due in that time will be charged and processed as normal. You remain responsible for ensuring that any such change or cancellation is not only transmitted by you, but received by us. We reserve the right to deliver and charge in full for any order unless we have received notice of cancellation. Any payments you have made for orders which have been properly cancelled will be re-credited to you.
11.2 Not withstanding clause 11.1 above, you are entitled to cancel a payment for products where fraudulent use has been made of your payment card by a person not acting, or to be treated as acting, as your agent. If you have already made a payment where your payment card has been so fraudulently used, then you should approach your card issuer for re-credit to your card.
11.3 We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. In particular, we may do so is if we believe that you are in breach of any obligation under these Terms & Conditions, including, but not limited to, section 10.2. If we terminate your use of our service as a result of a breach of any obligation under these Terms & Conditions, such termination would be immediate and without notice.
11.4 We reserve the right to cancel any subscriptions that a customer has placed on hold for more than 180 days.
13. Discount, Coupons and Promotional Codes
13.1 Any code or offer provided on this site cannot be used in conjunction with any other promotion, past or present.
14. Disclaimer of Warranties and Limitations on Liability
14.1 Nothing in this clause (14) or otherwise in these Terms & Conditions shall exclude or in any way limit King of Shaves Inc’s liability for:
- Death or personal injury caused by its negligence.
- Where you are a consumer, for negligence, breach of contract or breach of statutory duty in respect of defective products sold through the website.
- Liability to the extent the same may not be excluded or limited as a matter of law.
- Nor will any of these terms restrict any of your consumer statutory rights..
14.2 This website and its contents are provided “as is” and on an “as available” basis and we make no representations or warranties of any kind with respect to it. We assume no liability or responsibility for any errors or omissions in the content of the website, any failures, delays, or interruptions in the shipment of boxes, delivery or downloading of any content contained on the website, any costs, losses, expenses or damages arising from the use of or reliance on the content provided on the website or any conduct by users of the website. We reserve the right to deliver products or subscriptions at our sole discretion. Subject to clause 14.1, we disclaim all representations and warranties, including, for example, warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete or current. The content of the pages of this website are for your general information and use only. It is subject to change without notice. Any reliance you place on such information is therefore strictly at your own risk.
14.3 Subject to clause 14.1, in no event shall we, our shareholders, directors, officers, or employees be liable (jointly or severally), to you or any third party for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of this information. If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law.
14.4 Subject to clause 14.1 our maximum liability to you (whether in contract, tort, (including negligence), breach of statutory duty or otherwise), arising out of or in connection directly or indirectly with your use of the website, website content or our services shall not exceed in aggregate the greater of US $1 and / or the total amount paid by you to us in respect of the services provided by King of Shaves Inc in the month preceding any such claim.
15. Applicable Law
15.1 This website is controlled by King of Shaves Inc. Your use of this website is governed by these Terms & Conditions and construed and enforced in accordance with local laws.
16. Assignment by Us
16.1 You agree that we may assign any of our rights and / or transfer, sub-contract or delegate any of our obligations under these Terms & Conditions. These Terms & Conditions are personal to you and are agreed to by you for your own benefit and not for the benefit of any other party.
17. No Waiver
17.1 If we delay exercising or fail to exercise or enforce any rights available to us under these Terms & Conditions, such delay or failure does not constitute a waiver of that right or any other rights under these Terms & Conditions.
18. Force Majeure
18.1 We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms & Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control.
19. Third Party Rights
19.1 Subject to clauses 14.1, 14.2, 14.3 you hereby acknowledge and agree that nothing in these Terms & Conditions confers on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.
19.2 In accordance with clause 1.2.1, we may rescind, waive, assign, release or vary any or all of the provisions in the Terms & Conditions in any way without the consent of any third party.
20. Damaged or Defective Items
20.1 You must inspect the products delivered to you on day of receipt and notify us the same day of any defects. We will replace or refund you for defective products if notified of any damage or defects on the day of receipt.
20.1 If any items you purchase from usa.shave.com are faulty or develop a fault within one (1) year of purchase, please send us details of the problem and we will get back to you within three (3) business days – though we aim to be quicker (our Customer Care is open 9am to 4pm GMT, Monday to Friday excluding UK public holidays). We will refund the cost of any faulty product or we will replace it free of charge. This does not affect your statutory rights as a consumer.
21. Indemnity by you
21.1 You agree to indemnify and hold King of Shaves Inc, its subsidiaries and affiliates, and each of their directors, officers, agents, contractors, partners and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable legal fees, arising out of or in connection with any breach by you of these Terms & Conditions or any violation by you of any applicable laws or the rights of any third party.
22. Common Sense
22.1 We have thoroughly researched and strongly believe in all the products and advice offered here at usa.shave.com. All our products have been tested on humans as well as the staff at King of Shaves. However, we are not doctors and are not familiar with any specific medical conditions that you may have. So please check with your doctor before radically changing any part of your daily health or grooming regime.
22.2 Please use common sense when trying any new products or grooming regimes as they provide different results for different people. If you experience any reaction to a product (whether it is ours or anyone else’s) you put on your skin then you should discontinue use immediately.
22.3 If you have extra sensitive skin we would suggest you try and avoid products that contain menthol or fragrance (parfum). We would also suggest trialing new products on an inconspicuous part of your skin if you are concerned that you may have a reaction. It is also very important to read all the instructions for products as directions may vary – for instance it is important to thoroughly rinse off our shaving gels after use, however our shave oils can be left on the skin. If you have any product comments, queries or whatever (!) please contact the King of Shaves Customer Care Team.